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ATM Manager at Barclays Bank

Barclays Bank of Ghana Limited


10th May 2013

Job Location


Experience (in years)

3 years

Description :

ATM Manager at Barclays Bank

We are seeking to recruit an experienced professional with the determination to deliver a first class service in our Retail Banking Unit

Job Description

The role holder will be responsible for managing the Bank’s entire ATM network across the country,ensuring that service delivery is maintained.He/ She will also manage the deployments of new ATMs across the country,addressing and putting in place controls to mitigate potential risk as well as budgeting for ATM operations.

Key Accountabilities

  • Identifying possible strategic locations for ATMs
  • Monitor ATM cash usage in line with approved cash limits and propose reviews where necessary
  • Complaints management-Investigate Complaints Relating to ATMs
  • Participating in and Negotiating the pricing/premium structure for services provided
  • Review the Unit’s strategy and performance  and take appropriate remedial action to assist achieve the desired performance
  • Monitor ATM network Uptime across the country and ensure those that are down and need replenishment are seen to by the custodians or service providers
  • Responsible for taking the final decision on look and feel of all ATMs
  • Own the Service Level Agreements with service providers [internal and external] and escalate breaches
  • Work together with Retail Managers and Cluster support as one team to deliver exceptional performance across the cluster

Essential Requirement

  • Experience in Retail Business management, minimum 3 years
  • Strong drive in achieving business performance
  • Relevant professional qualifications [first degree, accounting, finance,business or related fields; ACCA]
  • Practical understanding of relevant regulatory environment
  • Proven track record of high performance in previous roles
  • Experience in managing a team-minimum of 2 years
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How To Apply For This Job :

To apply, please visit Barclays Careers website at:


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